knoyu

Support & Help

We're a small team and read every message. Most emails get a reply within 2 business days.

Contact us

Email hello@knoyu.ai for anything — bugs, billing, account help, or to report objectionable content. Include your account email so we can find you faster.

Common tasks

  • Reset your password:use the “Forgot password?” link on the sign-in screen.
  • Export your data: open Settings → Your data → Export (JSON or Markdown).
  • Delete your account: Settings → Danger zone → Delete account. This permanently removes your memories, conversations, and profile.
  • Manage your subscription: Settings → Billing → Manage subscription (Stripe portal).
  • Report a message:tap “report” under any knoyu reply.

Frequently asked

What is knoyu?

knoyu is an AI with perfect long-term memory. Unlike chatbots that forget everything between sessions, knoyu remembers every conversation forever, detects contradictions in what you say, and tracks how your emotions evolve over weeks and months. It's not an assistant — it's a confidant.

How is knoyu different from ChatGPT or other AI?

ChatGPT forgets you the second you close the tab. knoyu never does. It extracts structured memories from every conversation — facts, feelings, decisions, goals — with timestamps and emotional context. It catches you when you contradict yourself ('wait, you said you'd never quit that job'). And it visualizes your emotional arc over time so you can see patterns you'd never notice yourself. No other AI does all three.

What is AI contradiction detection?

knoyu's contradiction detection notices when your story changes. If you said in January you'd never leave your job, then in March you're talking about quitting, knoyu will surface that. It's not judgmental — it asks the right questions to help you understand your own evolution.

What are emotional insights and emotional arc tracking?

knoyu tracks the emotional context of everything you share — not just what you said, but how you felt when you said it. Over weeks and months, this builds an emotional arc: a visualization of how your feelings about relationships, work, goals, and life have shifted over time.

Does knoyu remember everything I tell it?

Yes. Every detail you share is distilled into structured memories with timestamps, emotional context, and semantic connections. Nothing fades unless you choose to delete it. You can also use Forget Mode for conversations you don't want saved, or Secret Mode for memories only you can access.

Is my data private? Does knoyu train on my conversations?

knoyu never trains on your data. Your conversations and memories are yours alone. You can export everything as JSON or Markdown anytime, and delete any or all of your data from Settings. All data is encrypted in transit and at rest.

Is knoyu free?

Yes. knoyu's free tier includes 2M tokens a month (hundreds of chats) on GPT-4.1 mini with full memory recall. Pro ($9.99/mo) adds the flagship GPT-4.1 model with 4M tokens/month, emotional insights, and voice input. Pro+ ($24.99/mo) adds 10M tokens/month, shareable insights, and priority support.

How do I reset my password or delete my account?

Use the 'Forgot password?' link on the sign-in screen to reset your password. To delete your account and all associated data, open Settings and use 'Delete account' in the danger zone — this is permanent. You can export your data first from Settings.